Easy Ways to cancel Auto Renewal on 9Mobile in 2024 [Simple steps]

Share and Enjoy !

9Mobile Nigeria

Easy Ways to cancel Auto Renewal on in 2024 [Simple steps]

, formerly known as Etisalat Nigeria, has established itself as one of the leading telecommunications companies in Nigeria, offering a wide range of data plans to its customers.

9mobile's auto-renewal feature ensures that users can seamlessly continue accessing data by automatically renewing their plans once they expire.

There may come a time when a customer decides to opt out of the auto-renewal service, whether due to financial constraints, switching to a different provider, or other reasons.

This article will guide you through the step-by-step process of disabling auto-renewal on 9mobile using SMS, USSD code, or the 9mobile mobile app.

By the end of this post, you will have all the information you need to address these queries.

  • How do I cancel auto-renewal for 9Mobile?
  • How do you end auto-renewal for 9Mobile?
  • How do you opt out of auto-renewal with 9Mobile?

In no time, we should get this project underway!

In this post, I'll kick it off with a call to the most important information you must learn about cancelling auto-renewals on 9mobile/Etisalat.

Important Points to Take Note of

There are a few things to keep in mind when you cancel auto-renewal from the 9Mobile plan for data:

  1. Removing auto-renewal is not a sign that the data plan you have purchased will be immediately canceled. It just indicates that the auto-renewal function won't be active when the current plan is due to expire.
  2. You must cancel auto-renewal no later than 24 hours prior to the time your plans expire in order to assure that your cancellation request will be processed prior to the auto-renewal function being enabled.
  3. It is necessary to repeat the cancellation procedure each time you decide to stop the auto-renewal option on a particular plan.
  4. If you fail to remove the auto-renewal option from your data plan, the plan will be automatically renewed when the expiration date is reached, and your account will be billed accordingly.
  5. You are able to check the status of your data plan and expiration date by calling *228# from your 9mobile line or by using the 9mobile mobile application.
  6. If you experience any difficulties in trying to end the auto-renewal option of your 9Mobile data plan, or if you have any issues, reach out to customer service at 9Mobile for assistance.

Let's get to the method of checking the status of your 9mobile or Etisalat data plan as well as the date of renewal. This is vital for you to be aware of!

How to cancel auto-renewal on 9Mobile/Etisalat in Nigeria 2024

Before we dive into the process of canceling auto-renewal on 9Mobile, it's crucial for you to understand how to check your data plan status and renewal date. This way, you'll always be aware of when your current data plan expires and avoid any unexpected charges.

To effortlessly check your 9Mobile data plan status and renewal date, simply follow these easy steps:

1. Dial *228# on your 9Mobile line and patiently wait for a few seconds while the system processes your request. Your screen will then display your data balance and expiration date.

2. Alternatively, you can also check your data plan status and renewal date by sending an SMS with the word “info” to 228. Shortly after, you'll receive an SMS containing all the details about your data balance, expiration date, and other relevant information regarding your current plan.

Now, let's move on to the main topic at hand!

What can I do to stop auto-renewal from 9Mobile/Etisalat in Nigeria in 2024?

In this post, I'll show you three methods you can use to stop auto-renewal from 9Mobile.

There are three ways to go about it:

  1. By SMS
  2. Via 9Mobile mobile app
  3. Via USSD via USSDCode

Keep following me as I go over each technique in turn.

How do you stop auto-renewal from 9Mobile by sending a text message?

If you want to stop the auto-renewal of your data plan with 9Mobile by SMS, do these easy steps:

  1. Install the messaging application to your mobile
  2. Make a new SMS message
  3. Enter “STOPDATA” with the capital letters and mail it to 229
  4. You should receive a confirmation email from 9Mobile with a message stating that the auto-renewal option on your data plan was cancelled.

Opt-out of automatic renewal on Etisalat by using the mobile app 9Mobile

If you want to opt-out of auto-renewal of your 9mobile data plan with the 9mobile mobile application, do this by following these easy steps:

  1. Start 9mobile mobile app on your smartphone. 9Mobile mobile application on your phone
  2. SelectMy Account” or the “My Account” feature at the bottom of the screen.
  3. SelectData Balance” and then click on “Data Balance” choice
  4. Choose the plan Select the data plan that you would like to stop the auto-renewal option for
  5. SelectCancel Auto-Renewal” and then click on the “Cancel Automatic Renewal” feature
  6. Check for a confirmation notification from 9Mobile with a message stating that auto-renewal option on your data plan has been cancelled.

Can I cancel auto-renewal for 9Mobile using a USSD code?

The code for cancelling auto-renewal with 9Mobile is *299#. If you want to cancel auto-renewal from the data plan of your 9Mobile using the USSD Code, follow these steps: You can do this in a few steps:

  1. Call *229*0# from your 9Mobile phone
  2. A message will appear on the screen asking you to choose a choice to control the data plan you have selected.
  3. Respond by completing “4” to remove the auto-renewal
  4. You should receive a confirmation email from 9Mobile informing you that the auto-renewal function on your plan has been cancelled.

It is important to keep in mind that you have to stop auto-renewal no later than 24 hours prior to the date your plan ends in order to warrant that your cancellation request will be processed prior to the auto-renewal feature having been activated. Additionally, you'll have to do this each time you wish to stop the auto-renewal feature for a specific data plan.

Can I cancel my auto-renewal with 9Mobile/Etisalat FAQs?

Below is a list of frequently asked questions regarding canceling the auto-renewal of 9Mobile's data plans, along with concise yet concise responses.

What is the time frame for the auto-renewal cancellation process to begin to take effect?

It could take as long as 24 hours to allow the auto-renewal to kick in.

What happens if I don't receive an acknowledgement message once I've cancelled the auto-renewal of my data plan with 9Mobile?

Yes, you'll receive confirmation messages after cancelling the auto-renewal feature for your data plan with 9Mobile.

Can I cancel the auto-renewal of my data plan with 9Mobile even though it's been renewed?

You cannot stop auto-renewal for the 9Mobile data plan once it's been renewed.

What is the consequence if I don't have enough airtime left to keep my data plan on 9Mobile?

If you don't have suitable minutes to keep the data plan on 9Mobile, auto-renewal won't be enabled, and the data plan you have purchased will be canceled.

Will I be able to use my plan of data after resigning auto-renewal?

Yes, you are able to make use of your data plan even after the auto-renewal has been cancelled; however, you'll have to renew the data plan once it is due to expire.


The key takeaway here is that halting auto-renewal on your 9Mobile service is essential to avoid unnecessary charges for a service you no longer need.

We've covered various methods, such as texts, USSD codes, and mobile apps, to help you disable auto-renewal on 9Mobile.

By following the steps outlined in this guide, you can easily turn off auto-renewal and effectively manage your data plans.

For any further questions or concerns, feel free to drop us an email in the comments section, and we'll get back to you promptly!


No comments yet. Why don’t you start the discussion?

Leave a Reply