Why is My Jaiz Bank USSD Code Not Working?

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Jaiz Bank

How come my USSD code is not working?

offers a convenient option for clients to use the banking services using USSD (Unstructured Supplementary Service Information) codes.

They allow you to make various bank transactions with your phone. There are occasions when you experience problems regarding the Jaiz Bank USSD code not functioning as you would expect it to.

In this piece, we'll look at some of the common causes and provide ways to help you return to a smooth banking experience. Stay with me, don't get caught off guard and stay on top of the game!

Jaiz Bank USSD Codes

Jaiz Bank provides a range of USSD codes to enable customers to carry out banking activities swiftly and efficiently. The codes were created to bring convenience, particularly to those who don't have internet access or banking apps.

The Jaiz Bank USSD code is *389#. This code permits you to conduct various operations like monitoring your balance on your account, transferring funds, purchasing airtime, and many more.

Common Reasons for Jaiz Bank USSD Code Issues

If you discover you're Jaiz Bank USSD code is not working, a variety of factors might be contributing to the issue. These are common causes:

  1. Network issues: USSD codes rely on a reliable internet connection. If you're located in a region where there isn't sufficient coverage or you experience network interruptions or outages, it could stop your USSD code from operating properly. Be sure to have an accurate network signal prior to trying to utilize the code.
  2. Uncorrect USSD code:Mistyping in the USSD code could cause problems. It is essential to type in the correct code, which includes any necessary symbols such as hashtags or asterisks. Make sure you double-check the number you're calling to assure that it is in line with the desired transaction. Keep in mind that you'll need to type in the Jaiz Bank USSD Code, which is *389#. It is exactly the same!
  3. Limitations on Accounts: Sometimes the account you have may be subject to a limit on the number of transactions you can make. If you go over the limits, then your USSD transactions may be denied. I would like to know if you've lately blocked the USSD code for some reason or another. Review your balance on your account and the history of transactions to determine whether this is the cause of your problem. If you want to make a quick call, make a call to * 389*301#, choose “Security,” select “Unblock USSD”,” enter your PIN, and confirm your action. You may find that you've blocked your USSD.
  4. Service downtime: banks occasionally perform maintenance or encounter technical problems that can impact USSD services. If you're trying to access the codes during maintenance or when there are known technical issues, you might have issues.

What to Do When the Jaiz Bank USSD Code Is Not Working?

If you're having issues using the Jaiz Bank USSD code, these are the ways to fix the problem:

  1. Test Network Signal Verify that you've got solid network signals prior to using this USSD code. If you're located in an area that has poor reception, think about changing to a place that has a better signal.
  2. Validate that you have entered the USSD Code Verify that the dial is right USSD code for the particular operation you're planning to conduct. It's crucial to dial the code precisely according to what Jaiz Bank has instructed.
  3. Check the Limits of Transactions: Review your account limit for transactions to determine the extent to which you've exceeded any limitations. If you need to, call Jaiz Bank's customer service for more information about boosting the limits of your transactions.
  4. Call Customer Service If you are unable to solve your problem, you should contact Jaiz Bank's customer service to seek assistance. They will grant advice, review your account's status, and help solve any technical issues.

Always Stay Informed

For information on any issues, updates, or other developments in connection with Jaiz Bank's USSD offerings, take note of these:

  1. Official communication: Check Jaiz Bank's official site and social media channels and mobile apps for notifications about USSD Services, maintenance or technical problems.
  2. Customer Support You can save Jaiz Bank's customer contact information for fast access should you experience problems. Customer support could grant instant support.

Jaiz Bank Customer Support Phone Number & Email Address

To contact Jaiz Bank customer support:

Frequently Asked Questions

How do I activate my USSD code via JAIZ?

To activate your Jaiz Bank Transfer USSD Code, take the following steps:

  1. Call the number *773# on your Jaiz phone that is registered with a bank.
  2. Select from an ATM card, , or token.
  3. Fill in the information you prefer.
  4. Enter your Jaiz account number.
  5. Design your USSD PIN.
  6. Enter the USSD PIN again to verify it.
  7. You will receive a successful activation notification.

How can I reset my JAIZ number?

Here's how you can restore the Jaiz Transfer USSD PIN code if you've forgotten:

  1. Contact *773*00# to get connected to your Jaiz account. Call * 773*00# from the Jaiz phone.
  2. Select Reset PIN.
  3. Enter the Jaiz ATM card's last six digits.
  4. You can then create your own USSD PIN.

How do I activate my JAIZ account?

Below are the steps to follow on how to activate the Jaiz Bank USSD code:

  1. Call the number *773# together with the number that is registered in your account.
  2. Click on the debit card connected to your account. Click on the “Create PIN” choice.
  3. Fill in your information and get on with it.
  4. Check that you're the owner of your account and then generate your personal 4-digit PIN.

Where can I find my JAIZ bank account username?

When you have set it in the online banking platform, the user ID will be sent via email to the client. The user will receive a default password via email along with the email address they provided when opening the account. So, check your mail.


Jaiz Bank's USSD codes are a great method of accessing banking services while on the move. But problems can occur from issues with the network, inaccurate code entries, limitations on accounts, and service interruptions.

Following the instructions above and being informed via official channels, you will be able to overcome USSD problems with codes as well as continue enjoying the ease of banking on mobile using Jaiz Bank.

Keep in mind that Jaiz Bank's customer support team is here to help customers with any issue they could run into.

If you have any questions about this article, just leave a comment in the comments box, and we'll respond promptly!


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